Daily Living Skills
& In-Home Support

At Inclusive Solutions Australia, we don’t just fill shifts — we build teams that change lives. The quality of our people is at the heart of everything we do. It’s why participants thrive, why referral partners trust us, and why our organisation continues to grow.
 

We recruit with purpose, train with depth, and support our staff with the infrastructure, culture, and leadership needed to create meaningful, lasting outcomes.
 

 

 

Backed by Training, Supervision, and Systems

ISA’s Daily Living Skills Program is supported by a highly trained workforce. All support workers and team leaders receive coaching in:

 

• Prompt hierarchies and non-invasive support techniques

• Use of visual aids and adaptive strategies

• Trauma-informed practice and communication

• Accurate documentation and linking outcomes to NDIS goals​

 

Our compliance and leadership teams oversee all documentation, reviews, and continuous improvement processes to ensure supports remain aligned with NDIS Practice Standards and individualised plans.

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We Hire for Heart, Train for Excellence

Our support workers don’t just come for a job — they come to grow, contribute, and create change. We provide the foundation for them to do that at a high standard.

Every ISA worker is:

• Trained to understand the NDIS framework — not just how to complete a shift

• Supported to connect their role to participant outcomes

• Coached to work with purpose, initiative, and integrity

 

We develop staff who are changemakers, not task-tickers — and they bring that mindset to every interaction.

 

 

 

We Match Workers with Purpose

At ISA, we take support worker–participant matching seriously. We don’t send whoever’s available — we send the right fit.

We match based on:

• Communication and processing style

• Cultural background and gender preferences

• Personality, energy, and life stage

• Participant sensitivities, interests, and goals

 

Because we know that one good relationship can change a person’s trajectory — and that starts with a purposeful match.

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Our Systems Back Our Staff — Not Burn Them Out

Our systems aren’t just about compliance. They’re about safety, clarity, and efficiency.

• Elmo delivers HR, learning, incident management, and policy tracking

• ShiftCare keeps staff informed with live rosters, case notes, ISP goals, and risks

• Our onboarding structure ensures no one enters a shift blind — they know the participant, the context, and the plan

 

The result? Staff feel prepared, participants feel safe, and services run smoothly.

 

 

 

Oversight and Support That Actually Matters

 

Every ISA participant has a dedicated Team Leader overseeing their support.

 

This means:

• Workers are never left unsupported

• Participants have consistent oversight and meaningful plan reviews

• Communication is proactive, not reactive

• Support is given when things go wrong — and recognition when things go right

 

Our Team Leaders don’t just manage shifts — they mentor, guide, and grow our teams.

 

 

 

Communication Is Our Culture

 

We’re often told our communication is “the best in the sector.” That’s not luck — it’s a standard we uphold.​

 

• Weekly or monthly stakeholder updates based on individual need

• Clear escalation pathways and leadership accessibility

• Transparent case tracking and documentation

• Open internal communication between peers and leaders

 

When something changes, people are informed. When issues arise, they’re addressed. Quickly, professionally, and respectfully.

 

 

 

Compliance That Supports

 

Our staff are supported to meet their responsibilities — not set up to fail.

 

We don’t just hand over policies. We train, coach, and reinforce. Our live documentation includes:

• ISPs and goal tracking

• Risk assessments and crisis plans

• Behaviour flowcharts and emergency plans

• Line item mapping and evidence guides

 

These tools aren’t static. They’re used — every day, on every shift.

 

 

 

Low Turnover, High Culture

 

ISA has one of the lowest staff turnover rates in the sector — and it’s not by accident.

 

Our workers stay because:

• They’re backed by leadership

• They’re trained, appreciated, and given real career pathways

• They’re part of a team that values impact and integrity

 

We promote from within. We support growth. And our participants benefit from continuity and trust.

 

 

 

We Track Real Results — Not Just Hours

 

We’ve supported people from disengagement to employment, from unsafe housing to stable independence.

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And we don’t just say it — we document it:

• Monthly progress reviews

• Case reviews led by Team Leaders

• Feedback loops with families and coordinators

• ShiftCare tracking cross-referenced with outcomes

 

This is what accountability looks like — and it’s embedded into our staffing model.

 

 

 

ISA Is a Team — Not a Roster

 

At ISA, workers aren’t just lone contractors — they’re part of something bigger.

 

We foster connection through:

• Monthly team socials

• Peer mentoring and case-based discussions

• Recognition initiatives

• A culture where people look out for one another

 

When a participant joins ISA, they gain a team — not just a single support worker.

 

Why ISA Staffing Works

• Because we hire with purpose.

• Train with depth.

• Support with structure.

• And lead with care.

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We don’t just deliver services. We deliver outcomes — through a workforce that’s built to last.